Refund policy

Every Iridona order is custom-printed to your specifications, so we handle refunds differently than a standard retail store.

All sales are final once you approve your proof. Because custom printed products are made just for you and cannot be resold, we are unable to accept returns or issue refunds after production begins.

Proof approval is your checkpoint. Before we print, we send a digital proof (unless you waive it). You are responsible for reviewing spelling, layout, colors, sizing, and all specifications. Once you approve your proof (or waive proofing by writing "Proof waived, proceed to production"), you accept the file as-is for printing.

If the mistake is ours, we fix it free. If your order arrives defective, damaged, or materially different from your approved proof due to our production error, we will reprint it at no cost. Contact us at hello@imago-press.com within 5 business days of delivery with photos.

What isn't covered: errors in customer-supplied artwork (typos, low-resolution images, incorrect bleed or sizing, unexpected color from unmanaged files); changes of mind after proof approval; and minor color variation inherent to printing.

Damaged in transit: report shipping damage within 5 business days of delivery with photos of both the product and the packaging, and we'll arrange a reprint or replacement.

Cancellations: you may cancel before production begins. Once your proof is approved and the job enters production, orders can't be canceled or refunded.

Questions? Email hello@imago-press.com.